or appliance buyer beware of the fine print on the extended warranty plan being sold to you . . .
or how BW became a little more self sufficient today.
Freezing temperatures. No clothesline. Under those conditions, which appliance does NOT need to get broken?
If you guessed clothes dryer, you guessed correctly. This would be the dryer we purchased with “contents insurance” claim money after the flooding associated with Hurricane Ike did a number on my most favorite ever front-loading washer and matching dryer. And mine became disabled about three weeks ago. Here’s the story.
A certain teen-aged boy had gone hunting and gotten all his hunting clothes wet, of course. We’re talking insulated coveralls, pants, and jacket, plus insulated underwear, shirts and socks. He’s been warned not to overload the dryer before. I think telling him once is enough, especially when the correction is followed by a “yes ma’am”.
Not so with Termite the Tenacious. Overloading with towels is one thing, but overloading with heavy hunting clothes with all kinds of zippers and pulls is another. It’s downright detrimental to a dryer, that’s what it is. About fifteen minutes into the load (with him off on another adventure) I heard a loud scraping noise, which got louder and louder. Of course you already know where the sound was coming from — the dryer.
Upon closer inspection, I found a few white plastic strips floating around in the dryer with his clothes, which were so jam packed in there they moved like one huge solid mass of insulated camouflage. And ladies, I was not a happy BW at that moment.
Service calls are bad enough when you live in the city, but just ask them what the price of a service call is if you drive down the bayou. Oh, and they charge coming down and going back up . . . that’s a one-hour labor charge right off the bat. I was dreading it, because it’s a very tight time for us right now.
This little episode was proving to me that I was not as unscathed by the 2008 storm season as I had myself convinced. This was evidence by the fact that I could not remember if I had purchased an extended warranty plan with these appliances, although it had only been thirteen months since I bought them. Further, having to evacuate, then flooding, and then living elsewhere out of cardboard boxes for a couple months contributed to my lack of organization. Where WAS that *%#! receipt?
I had a friend once that I jokingly called “Forever Searching”, because she always went on a hunt when she needed to find something important. It seems that her lack of organization came to rest upon me somewhere along the way. Having once been so organized that I alphabetized the videos on the shelves, not being so comes as a shock and continued surprise to me.
The store where I purchased the set only keeps receipts in the computer for six months, so they were no help at all. It was after days of hauling freshly washed clothes to a friend’s house to dry them before I finally found that stupid receipt.
Yes! I had purchased an extended warranty. I’m sure this will prompt more than one comment about how doing so is a rip off. But I’ve weighed this out over the years, and for us, it has really paid off. Living so far from town and considering The Captain is neither mechanically nor electrically inclined are two very good reasons to purchase the warranty.
It took them almost a week to tell me that they do not have a certified repair center near my town. Say what? By this time, my dryer had been out two weeks, and I was way beyond unhappy BW. To give you the short version, I was told that the conditions of my contract say that if they cannot repair the appliance, they will refund the purchase price.
Tell me, friends, do you think they still make the same dryer only one year later? NO! Do you think the model that replaces mine can be purchased for the same price I paid a year ago? NO. And when I presented my dilemma to the warranty people, they pointed me back to the fine print.
Then the assistant manager in the appliance department called with great joy to see if I had heard I would be getting a refund for the purchase price. Oh, yes, that young man got an ear full. So tell me, folks, who is going to come up with the extra $200 it would take to get the same dryer now that I had before? Not me. Not them. He talked to his manager, and the best they could do was a $100 difference.
So I thought I would take the refund and pay a repairman to fix my dryer and keep it. I mean, it’s not an old appliance, and it seems to be a minor repair. I mean, why come up with more money to go back to the same store to buy an appliance with a warranty that is no good?
Then I started looking at the broken pieces and figuring out exactly what happened and thinking how simple it would be to repair. After more online research (somehow I’ve lost the manual for the dryer in all the moving), I figured out this might be what is called a “drum guide”, used a magnifying glass and found a part number on the broken part. Then I decided to call the local store where I’ve bought parts before, and low and behold, they had the part. I took the old one with me to make sure they had the right part. They did.
Termite and I tried to repair it ourselves, but we failed miserably. To start with, we didn’t have the right tool to remove the front of the dryer with. He just about climbed inside the drum trying to put the new part in, but it just wouldn’t work that way. So, I called a local repair company on Friday. They were closed until Monday. I went to the camp and got my tools and let them sit while I stewed about it over the weekend.
This morning, this Woman Armed with ToolS (WATS) decided it was time to stop stewing and start repairing. I am proud to tell you that the dryer is at this very moment drying the first load of clothes in three weeks. When the refund check comes, I surely hope it is in my name only. And I hope the man at the store who ordered the replacement dryer won’t be too upset when I tell him I don’t want it.
So, it’s a good Monday. When I walked outside early this morning, I heard three different things hammering–a red bellied woodpecker, a downy woodpecker, and a human. A human? Yep. Two men were in the backyard knocking the braces off the pilings.
Guess what they were about to do?
To be continued with the answer and a few pics!